Got questions? Check out our FAQ for info on our top-notch baseball and softball gear and training at RBI Australia. Shop online or in-store and find everything you need, no matter your skill level!
Shopping, Booking & Academy
You can place an order at RBI Australia online or through our Smeaton Grange and Rouse Hill Stores.
To place an order online, simply add the items to your cart and proceed to the checkout where you will be able to select a billing method and a delivery method. You will receive an automated confirmation email after successfully placing the order.
We offer convenient and secure payment options to cater to your needs. You can choose from the following payment methods:
Credit Card (Stripe): Pay securely using your credit card through our Stripe payment gateway. Simply enter your card details, including the card number, expiry date, and CVC code.
Afterpay: Enjoy the flexibility of buying now and paying later with Afterpay. Split your purchase into four equal installments, interest-free.
Zip: Zip allows you to shop now and pay later with flexible payment options. Select Zip at checkout to spread the cost over time.
Laybuy: With Laybuy, you can split your purchase into six weekly payments, interest-free. Shop now and pay over time with ease.
Choose the payment method that suits you best and complete your purchase seamlessly. If you have any questions or need assistance, feel free to contact our support team or start a live chat session.
RBI Academy provides structured training programs, casual group sessions, holiday camps, and personalized one-on-one training for young baseball and softball players.
Casual group training sessions are priced at $20 per session, and booking online in advance is recommended to secure your spot.
One-on-one training sessions can be scheduled by booking online through our website. Limited sessions are available, so it’s advisable to book early. Click here to book a session.
Products & Rewards
‘Online exclusive’ refers to items that are solely available for purchase through our website. These items are not available in our physical stores and may take up to 2 weeks for your order to be processed and shipped.
Yes, we have the RBI Online Rewards Program where you can earn points on purchases and access exclusive discounts. Enjoy accumulating points with each purchase and redeem them for discounts on future purchases.
You can view your available points and total points earned by logging into your RBI Rewards account. Your points balance will be displayed on your account dashboard.
You can earn rewards points through various activities, including making purchases, referring friends, signing up for the RBI Rewards program, participating in promotions, and engaging with RBI Australia on social media.
To utilise your rewards points, simply accumulate them until you reach a specific level. Once reached, the corresponding discount will be automatically applied during checkout when you’re logged into your account.
Yes, rewards points may expire if they are not used within a certain timeframe. The expiration policy varies depending on the type of points and the terms of the RBI Rewards program. It’s recommended to review the program terms and conditions for specific details on points expiration.
Customer Support
Once it has been processed, we cannot guarantee order cancellation. However, if you wish to make changes to your order, we recommend reaching out to us promptly via email at [email protected] or by reaching out to our support team.
Our cancellation policy ensures fairness to all parties involved. If you need to cancel or reschedule an appointment, please provide adequate notice. Late cancellations may incur a cancellation fee. Refer to our cancellation policy on our website for full details.
Our refund policy complies with the Australian Consumer Law. We offer refunds, repairs, and replacements for purchases made through our website. Please review our comprehensive refund policy on our website for detailed information.
To request an item return, please fill out the item return request form on our website and ensure you provide all required information, including pictures and proof of purchase.
For any further inquiries or assistance, feel free to contact us at [email protected] or call 02 4666 4816.
If you need to make a warranty claim, please fill out the warranty claims form on our website with all necessary details, including pictures of the product and any damage.
If you notice items missing from your order upon delivery, please contact our customer service immediately via email at [email protected] with your order number and details of the missing items.
To update your shipping address, contact customer service immediately via email at [email protected]. Changes are only possible before the order has been dispatched.
If you receive an item different from what you ordered, please contact our customer support via email at [email protected] with your order number and the details of the item received. We’ll arrange for the correct item to be sent to you.
Select items may be available for in-store pickup. Please choose the ‘Pick up in store’ option at checkout if available, and we’ll notify you when your order is ready for pickup.
If you encounter issues with your payment, please check your card details, ensure sufficient funds, and confirm that your card is not expired. If problems persist, contact our customer support via email at [email protected].