PRIVACY POLICY

RBI Australia Pty Ltd

1. We respect your privacy

  • 1.1. RBI Australia Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
  • 1.2. Personal information is information we hold that is identifiable as being about you.

2. Collection of personal information

  • 2.1. RBI Australia Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
  • 2.2. We may collect personal information in several ways, including through our website, events, promotions, and customer interactions. This information may include:
    • Name, address, phone number, and email address
    • Payment information, such as credit card details
    • Feedback, survey responses, and marketing preferences
    • Browsing behaviour and interactions on our website (through cookies and tracking tools)
  • 2.3. We may also collect any other information you provide while interacting with us.

3. How we collect your personal information

  • 3.1. RBI Australia Pty Ltd collects personal information from you in a variety of ways, including the following:
    • Website forms, orders, and subscriptions
    • Cookies and tracking technologies (e.g., Google Analytics)
    • Surveys, feedback forms, and promotions
    • Contact with our support team through email, phone, or chat
  • 3.2. We may receive additional personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

  • 4.1. RBI Australia Pty Ltd may use personal information collected from you to:
    • Provide you with information, updates, and our services
    • Make you aware of new and additional products, services, and opportunities available to you
    • Process payments and manage customer relationships
    • Analyse customer behaviour and improve our offerings
    • Ensure compliance with legal and regulatory obligations
  • 4.2. We may use Google Analytics and AdWords to analyse visitor behaviour and display targeted ads. Users can opt out of these services through Google’s Ad Settings or the Network Advertising.

5. Disclosure of your personal information

  • 5.1. We may disclose your personal information to:
    • Employees, contractors, and third-party service providers
    • Legal or regulatory bodies if required by law
    • Third-party analytics and advertising partners, such as Google
  • 5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
  • 5.3.We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety or RBI Australia Pty Ltd, www.rbiaustralia.com.au, its customers or third parties.
  • 5.4.Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to USA, India, and Ireland.
  • 5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We should seek to only disclose information in good faith and where requested by any of the above circumstances.
  • 5.6. By providing us with personal information, you consent to the terms of this
    Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information. Security of your personal information.

6. Security of Your Personal Information

  • 6.1. RBI Australia Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
  • 6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to Your Personal Information

  • You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, that we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected].
  • 7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about Privacy

  • 8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 5/147 Smeaton Grange Road, Smeaton Grange, New South Wales, 2567. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

  • 9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Cookies and Tracking Technologies

  • 10.1. Our website uses cookies to enhance the visitor experience and analyze traffic. Essential cookies are required for core functionality, while non-essential cookies (such as analytics and marketing cookies) require user consent.
  • 10.2. We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or
    other websites you visit.
  • 10.3. We use Google Analytics and AdWords Remarketing to provide targeted advertising based on your activity on our site. This data may include IP addresses, browsing behavior, and device information, but is anonymized and aggregated.

11. Data Retention Policy

  • 11.1 We retain personal information only as long as necessary to fulfill its purpose or comply with legal requirements. After this period, data is either anonymized or securely destroyed.
  • 11.2 Users can request the deletion of their personal information by contacting us at [email protected].

12. Third-Party Websites

  • 12.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage users to read their privacy policies.