Thank you for visiting and shopping at RBI Australia Pty Ltd. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 5 days. We will contact you for some reason if there are any delays
3. Online Exclusive Processing Time
For orders with online exclusive items, it may take up to 2 weeks for your order to be processed and shipped.
4. Shipment Locations
4.1. Domestic Only
RBI Australia Pty Ltd does not ship internationally at this time. We ship domestic only – anywhere in Australia.
4.2. Shipping Restrictions
Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O. box.
5. Shipment Rates and Delivery Estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
5.1. Shipping Cost
- Flat Rate Shipping Cost: $15
- Bulky Goods Shipping Cost: $39.95
- Online Exclusive Store Pick-Up Cost: $15
- Free Shipping Cost: $0
- Store Pick-Up Cost: $0
Flat Rate Shipping – 2-5 Days
Note: Subject to placing your order before specific cut-off times.
Standard shipping costs $15. $15 is charged for orders below $500. This includes orders with online exclusive items. Flat rate shipping EXCLUDES bulky items.
Bulky Goods Shipping
Bulky goods shipping costs $39.95. The shipping cost is charged per bulky item. For example, when an order includes 2 bulky items, $79.90 will be charged for shipping.
Bulky goods include:
- Catcher’s Box Sets
- Wheeled Bags
- Training Machines: Pitching Machines, etc.
- Ball Buckets
- Anything else marked as bulky
**Bulky Goods Shipping Rate does not apply to online exclusive items**
Online Exclusive Store Pick-Up
For orders with online exclusive items, store pick-up would still cost $15. Online exclusives are considered special order items.
RBI Australia offers free shipping for orders over $500. However, free shipping EXCLUDES bulky items.
5.2. Please Note
- Business day means Monday to Friday, except holidays.
- Orders are not shipped or delivered on weekends or holidays.
- Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
- Products may be delivered in separate shipments.
- When placing your order, we consider these factors when calculating the Estimated Delivery Date:
- Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
- Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
- We will not be responsible for wrong shipping address if you provide incorrect information.
- In-store pickup dates vary based on product availability.
6. Tracking Options
RBI Australia Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
6.1. Domestic Only
All orders delivered within Australia automatically have tracking.
7. International Customs, Duties, and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department.
RBI Australia Pty Ltd is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other things like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
If there is any damage to the packaging on delivery, contact us immediately at 4666 4816.
9. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. RBI Australia Pty Ltd politely requests that customers look in common courier hiding spots.
Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at 4666 4816 to report missing or lost packages.
If you have any questions about the delivery and shipment of your order, please see our FAQ page,https://rbiaustralia.com.au/, or contact us at (02) 4666 4816.